Patient Care Coordinator-2

Shoppers Drug Mart

Mississauga, Ontario, Canada
Base: $44,000.00 - $60,500.00 py; bonus/equity: no...
Fully remote
Handle new plan member enrollments
Triage calls to appropriate team members
Index patient documents from various sources
The primary objective is to handle new plan member enrollments and respond to inbound inquiries while ensuring a positive patient experience

Job Summary

  • The primary objective is to handle new plan member enrollments and respond to inbound inquiries while ensuring a positive patient experience.
  • Incumbents must act as patient advocates, determine coverage details, and maintain complete documentation to facilitate successful reimbursement outcomes.
  • This position offers a permanent work-from-home option for remote workers within Canada and includes competitive pay with online learning opportunities.

Matching Summary

The primary objective is to handle new plan member enrollments and respond to inbound inquiries while ensuring a positive patient experience.

Salary

Base: $44,000.00 - $60,500.00 per year; Bonus/Equity: Not specified; Benefits: Purchase discount program, competitive pay, online learning

Skills & Requirements

Must-have

  • Handle new plan member enrollments
  • Triage calls to appropriate team members
  • Index patient documents from various sources
  • Maintain patient confidentiality per policy
  • Meet performance and quality metrics

Nice-to-have

  • Action oriented and empathetic demeanor
  • Collaborative team player
  • Diplomatic professional manner
  • Open-minded and responsive to change

Key Requirements

  • Experience in customer service or healthcare administration
  • Ability to understand molecule details
  • Knowledge of SLA compliance

Work Rights

Remote workers within Canada are welcomed

Tailored Resume

Cover Letter