Manager I, Customer Service Support (order-to-invoice)

Alcon

Malaysia
Not specified; not specified; competitive compensa...
Not specified
3-5 years leadership experience
Oti and scm functional expertise
Sap oti modules knowledge
Alcon is seeking a Manager I for Customer Service Support (Order-to-Invoice) in Malaysia. The role involves leading the Customer Operations team to enhance customer experience and operational efficiency while managing several key processes in the order-to-invoice stream

Job Summary

  • The role leads the Customer Operations team in Malaysia to transform operations into intelligent service centers enhancing customer experience.
  • Responsibilities include managing pre-order, order delivery, and return streams while ensuring compliance with quality and regulatory standards.
  • Candidates will benefit from working with a leading global medical device company offering competitive compensation and continuous learning opportunities.

Matching Summary

Match Score: 85

Alcon is seeking a Manager I for Customer Service Support (Order-to-Invoice) in Malaysia. The role involves leading the Customer Operations team to enhance customer experience and operational efficiency while managing several key processes in the order-to-invoice stream.

Salary

Not specified; Not specified; Competitive compensation package and comprehensive benefits

Skills & Requirements

Must-have

  • 3-5 years leadership experience
  • OTI and SCM functional expertise
  • SAP OTI modules knowledge
  • Process improvement and automation
  • Matrix organization management

Nice-to-have

  • Change management experience
  • Project management skills
  • Strategic relationship building
  • Innovation and entrepreneurial drive
  • Cross-functional collaboration

Key Requirements

  • University or comparable business degree
  • 3-5 years proven leadership experience
  • Strong SAP knowledge in OTI modules
  • Fluency in English and local language

Work Rights

Not specified

Tailored Resume

Cover Letter