Act as the key liaison between various teams for the Concur platform, overseeing service delivery and ensuring seamless communication
Job Summary
Act as the key liaison between various teams for the Concur platform, overseeing service delivery and ensuring seamless communication.
Monitor and track high priority tickets, provide progress updates, and ensure timely resolution within agreed SLAs, acting as an escalation point for complex issues.
Build and maintain strong relationships with internal stakeholders, business admins, external vendors, and the vendor support team to ensure optimal platform performance and service continuity.
Matching Summary
Act as the key liaison between various teams for the Concur platform, overseeing service delivery and ensuring seamless communication.
Skills & Requirements
Must-have
Concur Support experience
Incident and Problem Management
Cross-Team Coordination
Vendor Relationship Management
Service Delivery Oversight
Nice-to-have
Excellent interpersonal skills
Self-motivated with ownership
Problem-solving and analytical thinking
Continuous Improvement mindset
Key Requirements
7-9 years of experience in Concur support
Bachelor's degree in Commerce, IT, Computer Science, or Business