Supervisor Operations Center

Peoples, an Essential Utilities company

Pa North Shore, USA
Operations center management
Emergency dispatch operations
Staff training and development
Responsible for directing the Administrative Assistant group, monitoring performance and workload, interpreting and implementing policies and procedures and ensuring compliance with Company polices and PUC and Federal rules/regulations

Job Summary

  • Responsible for directing the Administrative Assistant group, monitoring performance and workload, interpreting and implementing policies and procedures and ensuring compliance with Company polices and PUC and Federal rules/regulations.
  • Develop, plan, and support knowledge base of Peoples Operations Emergency Dispatch Center by developing and implementing training programs and learning opportunities.
  • Supervise employee productivity, including performance management, and resolve department issues and decisions affecting interdepartmental relationships.

Matching Summary

Responsible for directing the Administrative Assistant group, monitoring performance and workload, interpreting and implementing policies and procedures and ensuring compliance with Company polices and PUC and Federal rules/regulations.

Skills & Requirements

Must-have

  • Operations Center Management
  • Emergency Dispatch Operations
  • Staff Training and Development
  • Performance Monitoring and Management
  • Policy and Procedure Implementation

Nice-to-have

  • Collaboration and Motivation
  • Problem Solving and Decision Making
  • Interdepartmental Relationship Management
  • Continuous Improvement Focus

Key Requirements

  • 5 years gas distribution/operations experience
  • 2 years leadership/supervisory experience
  • Demonstrated conflict handling
  • Demonstrated process development
  • Demonstrated analysis and project coordination
  • Valid driver's license

Work Rights

Not specified

Tailored Resume

Cover Letter