Conversational Ai Specialist - Business Banking

Customerscommercialfinance

Competitive salary; annual bonus; benefits
Hybrid (option to work from home 50% per month)
Agentic ai services
Conversational journeys
Llm-powered assistants
The job posting seeks a Conversational AI Specialist for Business Banking at Customerscommercialfinance, focusing on designing customer-facing Agentic AI experiences. The role requires expertise in conversational design and collaboration with engineering teams, with a hybrid work model allowing for flexibility

Job Summary

  • Lead the next evolution Agentic AI services for our customers.
  • We’re part of Customer, Channels and Data and help build Virtual Relationship Management, a live, customer‑facing agentic AI platform for Business Banking.
  • We support our people with the flexibility to balance where work is done with at least half their time connecting in office.

Matching Summary

Match Score: 85

The job posting seeks a Conversational AI Specialist for Business Banking at Customerscommercialfinance, focusing on designing customer-facing Agentic AI experiences. The role requires expertise in conversational design and collaboration with engineering teams, with a hybrid work model allowing for flexibility.

Salary

Competitive Salary; Annual Bonus; Benefits

Skills & Requirements

Must-have

  • Agentic AI services
  • conversational journeys
  • LLM-powered assistants
  • prompt design
  • human-centred design
  • conversation design standards

Nice-to-have

  • behavior science
  • linguistic excellence
  • design craft
  • multimodal environments
  • inclusive and accessible design

Key Requirements

  • experience in Gen and Agentic AI multi-agent workflows
  • hands-on experience designing chat and voice conversational AI
  • experience with LLM-powered assistants
  • experience with agentic or multi-agent AI patterns
  • experience using Microsoft Copilot Studio and Figma

Work Rights

Not specified

Tailored Resume

Cover Letter