The Regional Customer Success Manager position at RELX (Singapore) Pte Ltd focuses on leading a team to enhance customer engagement and retention across the APAC region. The role requires strong leadership, analytical skills, and a collaborative approach to align customer success strategies with broader company goals
Job Summary
The Regional Customer Success Manager leads a team accountable for post-sale support and customer value delivery, ensuring exceptional service to drive retention and growth across the region.
Responsibilities include managing, coaching, and developing a team of Customer Success Managers, establishing clear KPIs, and fostering a culture of accountability and continuous improvement.
The company promotes a healthy work/life balance with numerous wellbeing initiatives, shared parental leave, study assistance, and sabbaticals, alongside medical insurance and access to learning resources.
Matching Summary
Match Score: 85
The Regional Customer Success Manager position at RELX (Singapore) Pte Ltd focuses on leading a team to enhance customer engagement and retention across the APAC region. The role requires strong leadership, analytical skills, and a collaborative approach to align customer success strategies with broader company goals.
Skills & Requirements
Must-have
manage customer success teams
drive customer retention and growth
translate global strategy to regional execution
cross-functional collaboration
deliver measurable customer outcomes
Nice-to-have
knowledge of Elsevier products
multilingual capability in APAC
analytical mindset
healthy work/life balance
Key Requirements
Proven experience managing Customer Success or Account Management teams across APAC
Demonstrated ability to operate effectively in a matrixed organization
Excellent communication, leadership, and stakeholder management skills