Contact Center Trainer

AES Corporation

Design and deliver training programs
Customer service skills training
Systems and process training
The AES Corporation is a Fortune 500 company leading the global energy revolution, committed to shaping a future through innovation and collaboration

Job Summary

  • The AES Corporation is a Fortune 500 company leading the global energy revolution, committed to shaping a future through innovation and collaboration.
  • The Contact Center Trainer is responsible for designing, delivering, and continuously improving training programs to equip contact center agents with the skills and knowledge to deliver exceptional customer experiences.
  • AES is committed to building strength and delivering long-term sustainability through diversity and inclusion, offering a collaborative and innovative work environment.

Matching Summary

The AES Corporation is a Fortune 500 company leading the global energy revolution, committed to shaping a future through innovation and collaboration.

Skills & Requirements

Must-have

  • design and deliver training programs
  • customer service skills training
  • systems and process training
  • adult learning principles
  • performance data analysis

Nice-to-have

  • passion for coaching
  • continuous improvement focus
  • adaptability in fast-paced environment

Key Requirements

  • High school diploma or equivalent
  • 2-5 years call center experience
  • Previous training or facilitation experience
  • Strong communication and presentation skills

Work Rights

Not specified

Tailored Resume

Cover Letter