ELSA is a global leader in AI-powered English communication training, dedicated to transforming how people learn and speak English with confidence
Job Summary
ELSA is a global leader in AI-powered English communication training, dedicated to transforming how people learn and speak English with confidence.
This role involves managing strategic accounts, fostering strong client relationships, mentoring others, and collaborating with cross-functional teams to meet growth goals.
The company offers a flexible hybrid work setup in Japan, comprehensive employee well-being benefits, free ELSA Premium courses, and the opportunity to contribute to a fast-growing Silicon Valley startup with global impact.
Matching Summary
ELSA is a global leader in AI-powered English communication training, dedicated to transforming how people learn and speak English with confidence.
Skills & Requirements
Must-have
Customer onboarding and retention strategies
Managing strategic enterprise accounts
Cross-functional team collaboration
Data-driven customer success processes
Mentoring customer success managers
Client relationship management at executive level
Nice-to-have
Adaptability in engagement strategies
Experience with lifecycle email campaigns
Interest in business growth initiatives
Hybrid work model
International team culture
Key Requirements
Experience with large and medium-sized enterprises
Proactive ownership of strategic customer portfolios
Collaboration with sales for retention and upselling