Ict Help Desk Officer

Brimbank City Council

Sunshine, Victoria, Australia
Base: $72,643.22 - $77,882.47 py; bonus/equity: no...
On-site
Troubleshoot hardware and software problems
Respond to service requests
Manage issue resolution and corrective actions
Brimbank City Council is seeking two ICT Help Desk Officers for a fixed-term, full-time position based in Sunshine, Victoria. The role involves troubleshooting hardware and software issues, managing service requests, and fostering customer relationships, with a focus on making a positive community impact

Job Summary

  • The City of Brimbank is seeking 2 ICT Help Desk Officers to respond to a broad range of service requests and troubleshoot critical hardware and software problems for end users.
  • The role involves managing resolutions, corrective actions, and the collection and dissemination of relevant information.
  • Benefits include making a positive impact to the local community, 4 weeks annual leave, and a monthly RDO.

Matching Summary

Match Score: 85

Brimbank City Council is seeking two ICT Help Desk Officers for a fixed-term, full-time position based in Sunshine, Victoria. The role involves troubleshooting hardware and software issues, managing service requests, and fostering customer relationships, with a focus on making a positive community impact.

Salary

Base: $72,643.22 - $77,882.47 per annum; Bonus/Equity: Not specified; Benefits: Superannuation

Skills & Requirements

Must-have

  • Troubleshoot hardware and software problems
  • Respond to service requests
  • Manage issue resolution and corrective actions

Nice-to-have

  • Make a positive impact
  • Work with diverse communities
  • Contribute to transformational projects

Key Requirements

  • Certificate IV in Information Technology (ICT)
  • Proficiency with Microsoft Software Applications
  • Local government experience is desirable

Work Rights

Legally entitled to work in Australia

Tailored Resume

Cover Letter