On-site with flexible working options including 2 days of home office.
Customer requirement processing
Service order management
Technician dispatch and coordination
Johnson Controls OpenBlue is seeking a Technical Clerk (m/w/d) for their Hamburg location to handle customer service requests, coordinate service technicians, and manage technical service orders. The ideal candidate should have experience in security or electrical engineering, familiarity with relevant regulations, and strong communication skills in both German and English
Job Summary
The role involves the acceptance and processing of customer requirements in the service and order sector, including the independent handling of smaller service orders and the processing of short offers.
Key responsibilities include coordinating and dispatching service technicians for short-notice assignments, liaising with suppliers and internal departments for deployment planning, and ensuring timely completion of service orders.
The company offers a collegial atmosphere in an international corporate environment, 35-hour work week with flexible hours, 2 days of home office, and opportunities for professional development.
Matching Summary
Match Score: 85
Johnson Controls OpenBlue is seeking a Technical Clerk (m/w/d) for their Hamburg location to handle customer service requests, coordinate service technicians, and manage technical service orders. The ideal candidate should have experience in security or electrical engineering, familiarity with relevant regulations, and strong communication skills in both German and English.
Skills & Requirements
Must-have
Customer requirement processing
Service order management
Technician dispatch and coordination
Supplier and internal department coordination
Service order tracking
Invoice verification
Complaint resolution
Nice-to-have
Structured and reliable work approach
Team player with friendly demeanor
Key Requirements
Several years of professional experience in security or electrical engineering
Basic knowledge of common regulations (VDE, DIN, VOB, VOL, VdS)
Experience in project management and installation processing
Experience in handling technical service orders and processing short offers