Not specified; benefits: 26 weeks pyid pyrental le...
Not specified (assumed hybrid based on company culture)
Knowledge of telco technologies
Troubleshooting using osi model
Clear and confident communication skills
Aussie Broadband is seeking a Business Support Officer in Morwell, Victoria, who possesses a calm, organized, and people-focused approach to customer service. The role involves managing diagnostics and service requests for voice and data services while ensuring effective communication and collaboration with internal teams. The company promotes a diverse and inclusive culture, emphasizing its commitment to community and employee well-being
Job Summary
The role involves managing frontline diagnostics and resolving service requests across voice and data services within agreed SLAs.
Candidates are expected to collaborate with internal teams and field staff to ensure smooth service operations while delivering a warm customer experience.
The company offers extensive benefits including 26 weeks paid parental leave, discounted internet and mobile services, and a Fitness Passport.
Matching Summary
Match Score: 85
Aussie Broadband is seeking a Business Support Officer in Morwell, Victoria, who possesses a calm, organized, and people-focused approach to customer service. The role involves managing diagnostics and service requests for voice and data services while ensuring effective communication and collaboration with internal teams. The company promotes a diverse and inclusive culture, emphasizing its commitment to community and employee well-being.
Salary
Not specified; Benefits: 26 weeks paid parental leave; Discounts: Internet up to $109/month, 20% off Mobile services
Skills & Requirements
Must-have
Knowledge of telco technologies
Troubleshooting using OSI model
Clear and confident communication skills
Ability to work independently and collaboratively
Nice-to-have
Proactive approach to problem-solving
Willingness to learn new technologies
Strong organisation and time-management skills
Curiosity about new technologies
Key Requirements
CCNA, NSE4, or CompTIA A+ certification preferred
Experience with Hosted PABX, MPLS, Cisco, FortiGate