Job Summary

• The Customer Service Support Analyst provides operational and analytical support to Customer Service teams, focusing on quality monitoring and training.
• This role involves evaluating customer interactions, providing feedback, conducting orientations, and creating training metrics to ensure program success.
• The position requires collaboration with management and cross-functional partners to analyze practices, support workforce analysis, and distribute routine reports.

Matching Summary

Salary

Base: $79,400.00 - $132,400.00; Bonus/Equity: 7.5% of base salary; Benefits: Comprehensive and generous benefits including 401(k), paid time off, medical, dental, and vision coverage

Skills & Requirements

Key Requirements

• Bachelor's degree with 2+ years experience OR Master's degree OR Associate degree with 6+ years experience OR HS diploma with 8+ years experience
• Experience in Customer Service or healthcare environment
• Proactive and self-motivated
• Good knowledge of MS 365 Office
• Experience in SAP / Order to Cash environment
• Bilingual in Spanish (reading and writing)

Work Rights