Service Desk Staff

AIAPL ACQUIRE INTELLIGENCE AUSTRALIA

Troubleshoot equipment malfunctions
Manage complex proactive events
Provide it support via phone chat tickets
The role involves troubleshooting equipment malfunctions and resolving escalated tickets immediately upon confirmation of resolution

Job Summary

  • The role involves troubleshooting equipment malfunctions and resolving escalated tickets immediately upon confirmation of resolution.
  • Candidates will provide comprehensive IT support services over phone, chat, and tickets while assisting with field work if necessary.
  • The position requires working variable shifts including evenings, weekends, and public holidays to support global missions.

Matching Summary

The role involves troubleshooting equipment malfunctions and resolving escalated tickets immediately upon confirmation of resolution.

Skills & Requirements

Must-have

  • Troubleshoot equipment malfunctions
  • Manage complex proactive events
  • Provide IT support via phone chat tickets
  • Document track and monitor end-user problems
  • Work variable shifts including evenings weekends

Nice-to-have

  • Mentor new hires during nesting period
  • Research and implement fixes for new issues
  • Create new solutions with infrastructure teams
  • Simplify complex technical terms for users
  • Strong commitment to high-quality customer service

Key Requirements

  • Superior analytical and problem-solving abilities
  • Ability to diagnose problems in complex environments
  • Excellent written and verbal communication skills
  • Willingness to work variable shifts

Work Rights

Not specified

Tailored Resume

Cover Letter