Guest Service Agent - German Speaking

Sofitel Brisbane Central

Brisbane, Queensland, Australia
On-site
Guest service maximization
Guest recognition and attention
Handling guest complaints
Handling all aspects of Guest service to maximize guest satisfaction

Job Summary

  • Handling all aspects of Guest service to maximize guest satisfaction.
  • Maintaining exemplary department standards of behavior and appearance and attitude.
  • Keeping track of guest feedback and actions taken, and sending out pre-arrival emails.

Matching Summary

Handling all aspects of Guest service to maximize guest satisfaction.

Skills & Requirements

Must-have

  • Guest service maximization
  • Guest recognition and attention
  • Handling guest complaints
  • Pre-arrival email communication
  • VIP guest recognition
  • English language proficiency

Nice-to-have

  • Second language proficiency
  • Promote inter-hotel sales
  • Work in multi-cultural environment
  • Positive guest departure impression

Key Requirements

  • Minimum 2 years Front Office/ Guest Relations experience
  • Experience in four or five star hotel
  • German speaking ability

Work Rights

Not specified

Tailored Resume

Cover Letter