Refund Assistant

Global Blue

Berlin, Germany
Checking tax-free forms compliance
Refunding payment amounts
Using internal refund software
The role involves checking tax-free forms for completeness and refunding payments according to Global Blue guidelines

Job Summary

  • The role involves checking tax-free forms for completeness and refunding payments according to Global Blue guidelines.
  • The Refund Assistant is responsible for fraud prevention, security measures, and daily cash management at the counters.
  • Professional interaction with customers and supporting supervisors in payment error recovery are key parts of the job.

Matching Summary

The role involves checking tax-free forms for completeness and refunding payments according to Global Blue guidelines.

Skills & Requirements

Must-have

  • Checking tax-free forms compliance
  • Refunding payment amounts
  • Using internal refund software
  • Processing cash and cashless transactions
  • Fraud prevention and security measures
  • Customer facing
  • Fluent in German and English

Nice-to-have

  • Positive attitude towards colleagues
  • Good team player
  • Solution-oriented work approach
  • Experience with Microsoft Office
  • Stress resistance
  • Additional languages

Key Requirements

  • 1-2 years professional customer service experience

Work Rights

Not specified

Tailored Resume

Cover Letter