Guest Experience Supervisor (front Office Supervisor) - Protea Hotel Fire & Ice! By Marriott® Johannesburg Melrose Arch

Protea Hotel Fire & Ice! By Marriott® Johannesburg Melrose Arch

Johannesburg, South Africa
Guest check-ins and check-outs
Handling guest payments and billing
Providing guest information and directions
Process all guest check-ins, verifying guest identity, form of payment, assigning room, and activating/issuing room key

Job Summary

  • Process all guest check-ins, verifying guest identity, form of payment, assigning room, and activating/issuing room key.
  • Assist management in training, evaluating, counseling, motivating and coaching employees; serve as a role model and first point of contact of the Guarantee of Fair Treatment/Open Door Policy process.
  • Welcome and acknowledge guests; anticipate and address guests’ service needs; assist individuals with disabilities; thank guests with genuine appreciation.

Matching Summary

Process all guest check-ins, verifying guest identity, form of payment, assigning room, and activating/issuing room key.

Skills & Requirements

Must-have

  • guest check-ins and check-outs
  • handling guest payments and billing
  • providing guest information and directions
  • managing guest requests and issues
  • ensuring adherence to quality standards

Nice-to-have

  • acting as a role model
  • developing positive working relationships
  • anticipating guest needs
  • maintaining professional appearance

Key Requirements

  • 1 year of related work experience
  • 1 year of supervisory experience
  • High school diploma or G.E.D. equivalent

Work Rights

Not specified

Tailored Resume

Cover Letter