Customer Care Agent

KONE GmbH

Sharjah, United Arab Emirates
Callout handling
Inbound and outbound call handling
Customer query resolution
KONE is dedicated to a better world of work and exhibits this through excellent people practices, fostering a great work culture and inspiring the highest standards of quality and efficiency

Job Summary

  • KONE is dedicated to a better world of work and exhibits this through excellent people practices, fostering a great work culture and inspiring the highest standards of quality and efficiency.
  • The Customer Care Agent is the main entry point for external customer contacts and specializes in callouts, inbound customer queries, or outbound customer calls.
  • At KONE, we are focused on creating an innovative and collaborative working culture where we value the contribution of each individual and offer opportunities that will help you achieve your career and personal goals.

Matching Summary

KONE is dedicated to a better world of work and exhibits this through excellent people practices, fostering a great work culture and inspiring the highest standards of quality and efficiency.

Skills & Requirements

Must-have

  • Callout handling
  • Inbound and Outbound call handling
  • Customer query resolution
  • Safety procedures adherence
  • English and Arabic fluency

Nice-to-have

  • Collaborative work culture
  • Employee engagement focus
  • Ethical business practices
  • Sustainability integration
  • French language proficiency

Key Requirements

  • Minimum two years customer service experience
  • Bachelor’s Degree holder or equivalent
  • Excellent communication skills
  • Excellent customer management skills
  • Excellent IT skills
  • Stress tolerant
  • Detailed focus
  • Highly motivated
  • Goal-oriented
  • Diligence
  • Organization
  • Self-starter

Work Rights

Not specified

Tailored Resume

Cover Letter