Resolving incidents and problem tickets in servicenow
Identify risks and issues and define appropriate automated solutions
Job Summary
Identify risks and issues and define appropriate automated solutions.
Requires a Bachelor’s degree in Electronic Engineering, Computer Science, or related field or equivalent and five (5) years of progressively responsible experience.
Salary range: $138,000.00 – $165,000.00/year.
Matching Summary
Identify risks and issues and define appropriate automated solutions.
Salary
$138,000.00 – $165,000.00/year
Skills & Requirements
Must-have
writing SQL scripts, procedures, and functions
implementing and configuring SCM, GCM, and DevOps
resolving incidents and problem tickets in ServiceNow
configuring and optimizing alerts on Geneos and New Relic
automating workflows with SNOW and Jira
leveraging Ansible for production support
managing cloud infrastructure and production incidents