Service Experience Researcher

Rolls-Royce Group

Krakow, Poland
Hybrid (2 days in office, 3 days remote)
3+ years in ux research
Experience with servicenow
Conducting qualitative and quantitative research
Rolls-Royce is seeking a Service Experience Researcher in Krakow, Poland, to enhance user experiences across digital and physical services within their Group Business Services. The role focuses on understanding user needs through qualitative and quantitative research, driving improvements in service design and delivery

Job Summary

  • At Rolls-Royce, you will generate deep insights into user needs and behaviors.
  • The role involves conducting research and translating findings into actionable recommendations.
  • You will work in a hybrid model and enjoy various employee benefits.

Matching Summary

Match Score: 85

Rolls-Royce is seeking a Service Experience Researcher in Krakow, Poland, to enhance user experiences across digital and physical services within their Group Business Services. The role focuses on understanding user needs through qualitative and quantitative research, driving improvements in service design and delivery.

Skills & Requirements

Must-have

  • 3+ years in UX research
  • Experience with ServiceNow
  • Conducting qualitative and quantitative research

Nice-to-have

  • Strong teamwork skills
  • Ability to communicate insights
  • Familiarity with AI and automation

Key Requirements

  • Bachelor’s or Master’s degree in related field
  • Experience with enterprise platforms
  • Proven ability to design research studies

Work Rights

Not specified

Tailored Resume

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