Customer Service & Admin Manager – Nordics

KONE Door Business

Nordics
Onsite
Customer service team leadership
Order management and invoicing
Operational task management
You will lead, coach, and develop the Customer Service team to create high-performing and engaged employees

Job Summary

  • You will lead, coach, and develop the Customer Service team to create high-performing and engaged employees.
  • You will challenge and improve routines, processes, and ways of working to create efficiency and quality.
  • We offer a central and significant role in a developing organization where you can influence the future direction.

Matching Summary

You will lead, coach, and develop the Customer Service team to create high-performing and engaged employees.

Skills & Requirements

Must-have

  • Customer Service Team Leadership
  • Order Management and Invoicing
  • Operational Task Management
  • Continuous Improvement of Processes
  • Data-Driven Decision Making
  • Nordic Region Operations

Nice-to-have

  • Strong Drive for Change
  • Inclusive and Motivating Leadership
  • Customer-Centric Approach
  • Collaborative Team Environment

Key Requirements

  • Experience leading customer service teams
  • Understanding of customer journey and commercial processes
  • Experience working in change and developing work methods
  • Fluent in Swedish and English (spoken and written)

Work Rights

Not specified

Tailored Resume

Cover Letter