Act as the primary technical support resource for business applications, including Microsoft Dynamics 365 (Finance & Operations / Store Commerce), ticketing, and related systems
Job Summary
Act as the primary technical support resource for business applications, including Microsoft Dynamics 365 (Finance & Operations / Store Commerce), ticketing, and related systems.
Own and manage service request tickets from initiation to resolution, collaborating with internal teams, vendors, and external partners.
Partner with business stakeholders for regular service reviews and maintain strong, positive relationships across departments.
Matching Summary
Act as the primary technical support resource for business applications, including Microsoft Dynamics 365 (Finance & Operations / Store Commerce), ticketing, and related systems.
Skills & Requirements
Must-have
Microsoft Dynamics 365 support
Service request ticket management
Proactive solutions and timely fixes
Business application support
Guest experience focus
Nice-to-have
Japanese retail and admission ticketing
International collaboration
Passion for exceptional support
Adaptable to changing priorities
Key Requirements
Minimum of 5 years of relevant experience
Minimum of 5 years of experience supporting Microsoft Dynamics 365