Customer Service Representative/bdc Administrator

Acura Of Honolulu

Thousand Oaks, CA, United States
$20.00ph; bonus opportunities based on appointment...
Respond to inquiries (phone, email, text)
Schedule and confirm appointments
Maintain customer records in crm
This role is critical to our dealership’s success, serving as the first point of contact for customers and generating sales and service appointments

Job Summary

  • This role is critical to our dealership’s success, serving as the first point of contact for customers and generating sales and service appointments.
  • Key responsibilities include responding promptly to inquiries via multiple channels, scheduling appointments, following up with prospects, and maintaining accurate customer records.
  • The company offers competitive pay with bonus opportunities, comprehensive benefits including medical, dental, vision, 401(k), and employee discounts.

Matching Summary

This role is critical to our dealership’s success, serving as the first point of contact for customers and generating sales and service appointments.

Salary

$20.00/hour; Bonus opportunities based on appointments shown/sold; Medical, Dental, Vision, Paid Holidays & PTO, Disability, Life Insurance, 401(k), ESPP, Vehicle Discounts, Wellness Programs

Skills & Requirements

Must-have

  • Respond to inquiries (phone, email, text)
  • Schedule and confirm appointments
  • Maintain customer records in CRM
  • Meet performance goals
  • Deliver exceptional customer service

Nice-to-have

  • Enjoy helping people
  • Thrive in fast-paced environment
  • Positive attitude
  • Bilingual (Spanish) is a plus

Key Requirements

  • Previous BDC, call center, dealership, or customer service experience preferred
  • Strong phone and communication skills
  • Comfortable working with CRM systems
  • Strong organizational skills and attention to detail
  • Ability to multitask
  • High School graduate or equivalent, 18 years or older required

Work Rights

Not specified

Tailored Resume

Cover Letter