Scams Analyst

756

Hybrid
High volume call centre experience
Strong problem-solving skills
Ability to handle emotionally taxing conversations
The Fraud and Scams team is dedicated to safeguarding customers by preventing fraudulent activities

Job Summary

  • The Fraud and Scams team is dedicated to safeguarding customers by preventing fraudulent activities.
  • This role involves handling inbound and outbound calls related to potential scam or fraud activity.
  • Success in this role requires strong customer service skills and the ability to remain calm under pressure.

Matching Summary

The Fraud and Scams team is dedicated to safeguarding customers by preventing fraudulent activities.

Skills & Requirements

Must-have

  • High volume call centre experience
  • Strong problem-solving skills
  • Ability to handle emotionally taxing conversations

Nice-to-have

  • Experience in Financial Services Industry
  • Strong communication skills
  • Emotional resilience

Key Requirements

  • Preferred experience in Online and Mobile roles
  • Demonstrated excellence in customer service

Work Rights

Not specified

Tailored Resume

Cover Letter