Client Support Specialist

Live Nation Entertainment

Arizona, US
Onsite
Ticketmaster system experience
Client service level agreements
Troubleshooting software and hardware
The Field Operations team builds and maintains relationships with various clients to understand their business practices and ensure they can utilize Ticketmaster products/platforms

Job Summary

  • The Field Operations team builds and maintains relationships with various clients to understand their business practices and ensure they can utilize Ticketmaster products/platforms.
  • This position delivers services to support the client’s day-to-day needs related to the use of ticketing systems and products, responsible for maintaining agreed upon service levels and timely problem resolution.
  • Benefits include medical, vision, dental, mental health, free concert tickets, generous paid time off, 401(k) with company match, and career development programs.

Matching Summary

The Field Operations team builds and maintains relationships with various clients to understand their business practices and ensure they can utilize Ticketmaster products/platforms.

Skills & Requirements

Must-have

  • Ticketmaster System experience
  • Client service level agreements
  • Troubleshooting software and hardware
  • Microsoft Word, Powerpoint and Excel
  • Develop and maintain client relationships
  • Provide onsite event support

Nice-to-have

  • Awareness of entertainment and sports business
  • Box office experience
  • Creativity and problem solving
  • Service oriented and organized

Key Requirements

  • 1+ years of experience with Ticketmaster System
  • H.S. diploma or equivalent
  • Work authorization for US

Work Rights

Not specified

Tailored Resume

Cover Letter