Client Services Rep 1 (fcr Planner)

IQVIA Inc

Manila, Philippines
Hybrid
2+ years customer service experience
Us client phone-based support
Bachelor's degree required
The role is accountable for auditing and reviewing actual financials post-meeting to ensure accuracy in government required Transfer of Value reporting

Job Summary

  • The role is accountable for auditing and reviewing actual financials post-meeting to ensure accuracy in government required Transfer of Value reporting.
  • Candidates must collaborate with a core team to assess management fees, speaker travel expenses, honorariums, and venue charges against approved budgets.
  • The position requires resolving attendance discrepancies between systems like EFX and Centris while applying strict client business and compliance rules.

Matching Summary

The role is accountable for auditing and reviewing actual financials post-meeting to ensure accuracy in government required Transfer of Value reporting.

Skills & Requirements

Must-have

  • 2+ years customer service experience
  • US client phone-based support
  • Bachelor's degree required
  • Microsoft Office suite proficiency
  • Work during US standard business hours

Nice-to-have

  • Pharma industry experience preferred
  • Previous audit experience
  • Familiarity with US cultural norms
  • SharePoint and Salesforce knowledge
  • Smartsheet proficiency

Key Requirements

  • Bachelor's Degree Required
  • 2+ years customer service or equivalent
  • Experience catering to US clients
  • Proficiency in Microsoft Office suite
  • Ability to work US standard hours

Work Rights

Not specified

Tailored Resume

Cover Letter