Customer Care Manager– Allflex (hybrid)

Newyorkbioconnect

Base: $87,300.00 - $137,400.00; bonus/equity: annu...
Hybrid
Allflex tag customer care team
Customer support and troubleshooting
Lead customer care specialists
The Customer Care Manager – Allflex leads the day‑to‑day operations of the Allflex Tag Customer Care team, ensuring quality, accuracy, and efficiency in supporting customers

Job Summary

  • The Customer Care Manager – Allflex leads the day‑to‑day operations of the Allflex Tag Customer Care team, ensuring quality, accuracy, and efficiency in supporting customers.
  • This role serves as the primary escalation point for Allflex tag ordering, product configuration, returns, and troubleshooting, providing leadership, coaching, and performance oversight.
  • The successful candidate will be eligible for annual bonus and long-term incentive, if applicable, and offered a comprehensive package of benefits including medical, dental, vision, and retirement benefits.

Matching Summary

The Customer Care Manager – Allflex leads the day‑to‑day operations of the Allflex Tag Customer Care team, ensuring quality, accuracy, and efficiency in supporting customers.

Salary

Base: $87,300.00 - $137,400.00; Bonus/Equity: Annual bonus and long-term incentive, if applicable; Benefits: Comprehensive package of benefits

Skills & Requirements

Must-have

  • Allflex Tag Customer Care team
  • customer support and troubleshooting
  • lead customer care specialists
  • operational excellence in order management
  • SAP proficiency for operations

Nice-to-have

  • strong attention to detail
  • proactive mindset
  • ability to adapt quickly
  • high integrity and forward-thinking

Key Requirements

  • Bachelor’s degree or equivalent experience
  • 5 years of customer support experience
  • 2 years of SAP experience
  • Demonstrated leadership experience

Work Rights

Not specified

Tailored Resume

Cover Letter