Production Support Client Specialist

Fnz

Not specified
Application support experience
Financial services technology background
Incident management within slas
Fnz is seeking a Production Support Client Specialist to provide application support and manage client engagement within their global production support team. The ideal candidate should possess experience in application support, particularly in financial services technology, and demonstrate strong analytical and communication skills

Job Summary

  • This role provides critical application support for FNZ business by managing issues from external and internal clients to meet strict KPIs and SLAs.
  • The specialist acts as a key client engagement point, collaborating with service managers to ensure high-quality service delivery and handling escalations effectively.
  • FNZ is a global wealth management platform partner with over US$2.4 trillion in assets on platform, empowering nearly 30 million people to invest.

Matching Summary

Match Score: 85

Fnz is seeking a Production Support Client Specialist to provide application support and manage client engagement within their global production support team. The ideal candidate should possess experience in application support, particularly in financial services technology, and demonstrate strong analytical and communication skills.

Skills & Requirements

Must-have

  • Application support experience
  • Financial services technology background
  • Incident management within SLAs
  • Client engagement and liaison skills
  • Root cause analysis capabilities

Nice-to-have

  • Passion for innovative customer solutions
  • High-performance team collaboration
  • Logical and self-motivated working style
  • Interest in financial markets and products

Key Requirements

  • University degree qualified (2.1) or equivalent
  • Previous experience in application support
  • Experience in financial services technology

Work Rights

Not specified

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