Connect And Assure Specialist

847

**
Tier 2 troubleshooting capability
Telecommunications technology knowledge fttn fttc fttp hfc
End-to-end case ownership
** The position of Connect and Assure Specialist at nbn involves managing business customer orders and incidents, ensuring timely and efficient service delivery. The ideal candidate should possess strong technical knowledge of telecommunications, experience in customer account management, and excellent communication skills. **

Job Summary

  • The role involves end-to-end ownership of technical case management to drive timely outcomes for nbn business customers.
  • Candidates must possess strong technical knowledge of telecommunications technologies including FTTN, FTTC, FTTP, and HFC.
  • The position offers flexible working arrangements, equal employment opportunities, and a commitment to an inclusive workplace culture.

Matching Summary

Match Score: 75

** The position of Connect and Assure Specialist at nbn involves managing business customer orders and incidents, ensuring timely and efficient service delivery. The ideal candidate should possess strong technical knowledge of telecommunications, experience in customer account management, and excellent communication skills. **

Skills & Requirements

Must-have

  • Tier 2 troubleshooting capability
  • Telecommunications technology knowledge FTTN FTTC FTTP HFC
  • End-to-end case ownership
  • Stakeholder communication skills
  • Shift rotation availability

Nice-to-have

  • Customer empathy and engagement
  • Operational process improvement mindset
  • Strong organizational skills
  • Business customer support experience

Key Requirements

  • Full working rights in Australia required
  • Permanent full-time position with rostered shifts
  • Experience supporting business customers in operational environments

Work Rights

Must have full working rights in Australia

Tailored Resume

Cover Letter