Serve an essential and rewarding role providing timely, clear, and concise business communications to Fiserv clients regarding production outages
Job Summary
Serve an essential and rewarding role providing timely, clear, and concise business communications to Fiserv clients regarding production outages.
Monitor dashboards and engage in incident calls interacting with all levels of associates and leadership across the enterprise to assess impact for client communication needs.
Following incident resolution, engage in root cause investigation discussions to prepare post-mortem client facing root cause analysis communications.
Matching Summary
Serve an essential and rewarding role providing timely, clear, and concise business communications to Fiserv clients regarding production outages.
Skills & Requirements
Must-have
Incident Management communications
IT Financial Services environment
24x7 on-call schedule participation
Monitor dashboards and engage in calls
Draft and send client communications
Nice-to-have
Strong organizational skills
Maintain calm during stressful situations
Influential and builds good relationships
Flexible and comfortable shifting priorities
Key Requirements
6 or more years of professional writing experience
6 or more years of experience writing, proofing/editing, and distributing communications
3 or more years of experience creating and sending Incident Management communications
Ability to respond to incidents 24x7
Bachelor's degree (preferred in English or Writing)