DSV AIR & SEA SINGAPORE PTE. LTD. is seeking a Senior Operational Key Account Manager for the Asia-Pacific region, responsible for managing and developing key accounts to ensure optimal service delivery, account retention, and growth. The role requires extensive experience in account management and operational excellence within the logistics and supply chain industry
Job Summary
The role involves managing assigned Key Accounts to meet objectives for service delivery, retention, and growth in the Asia-Pacific region.
Responsibilities include driving process standardization, optimizing service delivery, and resolving performance issues through root cause analysis.
Candidates must oversee business implementation projects, ensure adherence to customer SOPs, and support commercial teams on RFIs and rate requests.
Matching Summary
Match Score: 85
DSV AIR & SEA SINGAPORE PTE. LTD. is seeking a Senior Operational Key Account Manager for the Asia-Pacific region, responsible for managing and developing key accounts to ensure optimal service delivery, account retention, and growth. The role requires extensive experience in account management and operational excellence within the logistics and supply chain industry.
Skills & Requirements
Must-have
Key Account Management experience
Air and Ocean Freight operations
Process standardization and optimization
Customer relationship management
Supply chain management knowledge
Contract analysis and SOP creation
Nice-to-have
Continuous improvement methodologies
Risk management principles
Project management experience
International working environment
Best practice sharing capabilities
Key Requirements
Bachelor's degree or freight forwarding apprenticeship