Service Information Specialist

Caterpillar of Australia

Green Valley, Australia
Base: $89,210.00 - $133,810.00; bonus/equity: ince...
On-site
Develop and author service information
Utilize caterpillar authoring (acm) system
Document disassembly and assembly
Develop and electronically author service information for delivery via SIS 2.0 to dealers and customers worldwide

Job Summary

  • Develop and electronically author service information for delivery via SIS 2.0 to dealers and customers worldwide.
  • Produce Disassembly and assembly information that has a positive impact on safety, efficiency, and profitability of dealer service operations.
  • Compensation and benefits offered may vary depending on multiple individualized factors, job level, market location, job-related knowledge, skills, individual performance and experience.

Matching Summary

Develop and electronically author service information for delivery via SIS 2.0 to dealers and customers worldwide.

Salary

Base: $89,210.00 - $133,810.00; Bonus/Equity: Incentive bonus; Benefits: Medical, dental, and vision benefits, Paid time off plan, 401(k) savings plans, Health Savings Account, Flexible Spending Accounts, Health Lifestyle Programs, Employee Assistance Program, Voluntary Benefits and Employee Discounts, Career Development, Disability benefits, Life Insurance, Parental leave, Adoption benefits, Tuition Reimbursement

Skills & Requirements

Must-have

  • Develop and author service information
  • Utilize Caterpillar Authoring (ACM) system
  • Document disassembly and assembly
  • Use 3D models and engineering information
  • Conduct complex research of engineering information
  • Collaborate with product groups

Nice-to-have

  • Customer focus and service excellence
  • Effective communication and problem solving
  • Relationship management and technical excellence
  • Strong organization and time management

Key Requirements

  • Advanced Technical writing and service information (ACM) experience
  • Previous experience developing/validating Disassembly and Assembly service procedures
  • Extensive operation, diagnostic, and service repair experience
  • Demonstrated leadership and/or mentoring experience
  • Extensive PRWB experience and strong print reading skills
  • Competent use of 3D models to develop and illustrate field service procedures
  • Previous dealer/customer experience

Work Rights

Not specified

Tailored Resume

Cover Letter