Blue Planet Advanced Technical Support: Bpuaa Support Emea

Ciena Corporation

Not specified (potentially hybrid or remote based on company culture).
3+ years software technical support experience
Strong linux and shell scripting skills
Proficiency with kubernetes and docker
Ciena Corporation is seeking an Advanced Technical Support professional for their Blue Planet product suite in a role that emphasizes post-sales support and customer collaboration. The ideal candidate will possess a strong technical background in software support, particularly in telecom environments, alongside excellent problem-solving and communication skills

Job Summary

  • This role serves as the primary technical contact for customers within Ciena's Blue Planet Global Support team, focusing on advanced post-sales support.
  • The position requires developing Unix/Shell scripts to automate monitoring and performing root cause analysis for complex production issues.
  • Ciena fosters a people-first culture that prioritizes flexible work environments, individual growth, and meaningful societal impact.

Matching Summary

Match Score: 85

Ciena Corporation is seeking an Advanced Technical Support professional for their Blue Planet product suite in a role that emphasizes post-sales support and customer collaboration. The ideal candidate will possess a strong technical background in software support, particularly in telecom environments, alongside excellent problem-solving and communication skills.

Skills & Requirements

Must-have

  • 3+ years software technical support experience
  • Strong Linux and Shell scripting skills
  • Proficiency with Kubernetes and Docker
  • Experience with Java and Python programming
  • Knowledge of SNMP, Netconf, and REST APIs

Nice-to-have

  • Cloud environment experience AWS Azure GCP
  • Exposure to GenAI or Agentic AI concepts
  • Prior telecom vendor or NMS experience
  • XML and SQL knowledge
  • Fault and performance analytics background

Key Requirements

  • Bachelor's or Master's degree in Computer Science or Engineering
  • Minimum 3 years of experience in software technical support
  • Hands-on debugging experience with tcpdump, jstack, and jmap

Work Rights

Not specified

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