Senior Technical Account Manager, Dfir

Tokio Marine HCC

Remote
Customer engagement processes
Onboarding workflows
Technical support for mdr clients
The Senior Technical Account Manager is the trusted advisor and technical liaison for MDR clients

Job Summary

  • The Senior Technical Account Manager is the trusted advisor and technical liaison for MDR clients.
  • You will ensure customers receive maximum value from their MDR partnership by managing onboarding and guiding deployment of security tools.
  • This is a player-coach role — hands-on in building customer success infrastructure while helping shape the direction of Vector3’s MDR service.

Matching Summary

The Senior Technical Account Manager is the trusted advisor and technical liaison for MDR clients.

Skills & Requirements

Must-have

  • Customer engagement processes
  • Onboarding workflows
  • Technical support for MDR clients

Nice-to-have

  • Empathetic communication skills
  • Entrepreneurial mindset
  • Passionate about cyber resilience

Key Requirements

  • 4 Year / Bachelor's Degree in Information Technology
  • ITIL v4 or CompTIA Security+ preferred

Work Rights

Not specified

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