This role provides hands-on technical leadership to IT Support Officers while acting as the primary escalation point for complex problems
Job Summary
This role provides hands-on technical leadership to IT Support Officers while acting as the primary escalation point for complex problems.
The successful candidate will bridge the gap between IT Support and Sys Admin teams, driving high-level internal customer service across technology solutions.
Candidates must possess strong people leadership skills to coach a team, set performance expectations, and foster a culture of ownership.
Matching Summary
This role provides hands-on technical leadership to IT Support Officers while acting as the primary escalation point for complex problems.
Skills & Requirements
Must-have
5+ years technical role experience
2+ years IT service desk leadership
macOS and Windows endpoint support
Jira Service Management expertise
Google Workspace administration
ITIL-aligned practices knowledge
Nice-to-have
High-growth fast-paced tech environment
IT asset lifecycle management
Data reporting and insights generation
Compliance framework awareness
SaaS lifecycle management exposure
Key Requirements
5+ years in systems administrator or engineer role
Minimum 2 years direct people management experience
Proficiency with Atlassian Jira Service Management
Experience with MDM tooling like FleetDM or InTune