Advanced Support Consultant (payroll Tax)

OnPay

Atlanta, US
Base: $28.84 to $31.25 ph; bonus/equity: not speci...
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Payroll tax rules and regulations
Employment tax compliance
Resolve tax issues
** OnPay is seeking an Advanced Support Consultant specializing in payroll tax to join their Client Operations team in Atlanta. The ideal candidate should possess at least three years of experience in payroll customer service and a strong understanding of employment tax principles, with a commitment to client engagement and problem-solving. **

Job Summary

  • The Advanced Support Consultant serves as the primary point of support to our Client Service teams and clients for more complex items related to payroll tax rules, regulations, compliance, operations, products, and other matters.
  • OnPay is seeking a client-focused, highly collaborative, and experienced individual to join our Client Operations organization.
  • Compensation includes a pay range of $28.84 to $31.25 per hour.

Matching Summary

Match Score: 75

** OnPay is seeking an Advanced Support Consultant specializing in payroll tax to join their Client Operations team in Atlanta. The ideal candidate should possess at least three years of experience in payroll customer service and a strong understanding of employment tax principles, with a commitment to client engagement and problem-solving. **

Salary

Base: $28.84 to $31.25 per hour; Bonus/Equity: Not specified; Benefits: Not specified

Skills & Requirements

Must-have

  • payroll tax rules and regulations
  • employment tax compliance
  • resolve tax issues
  • ticket management system
  • cross-functional collaboration

Nice-to-have

  • client satisfaction
  • process improvement
  • root cause analysis
  • patience and empathy
  • attention to detail

Key Requirements

  • 3+ years HCM/employment tax filing/payroll customer service
  • Strong understanding of employer tax principles
  • Proven experience with payroll and tax operations
  • College experience (degree strongly preferred)
  • Experience with CRM platforms and MS Excel

Work Rights

Not specified

Tailored Resume

Cover Letter