ServiceNow AI Innovation and Process Governance Lead
PCCW SOLUTIONS INSYS PTE. LTD.
Singapore
**
Servicenow now assist experience
Agentic ai workflows implementation
Itil process governance expertise
**
PCCW Solutions is seeking a ServiceNow AI Innovation and Process Governance Lead in Singapore, responsible for driving the adoption and governance of AI-enabled digital workplace capabilities. The role focuses on implementing AI solutions like ServiceNow Now Assist and improving service efficiency while ensuring compliance with internal policies.
**
Job Summary
This role drives the adoption and governance of AI-enabled digital workplace capabilities using ServiceNow Now Assist and Agentic AI workflows.
The incumbent establishes a comprehensive AI governance framework ensuring responsible AI practices, security, and compliance with internal policies.
Key responsibilities include leading ITIL process governance, defining KPIs for AI portfolio value, and managing cross-functional change management initiatives.
Matching Summary
Match Score: 75
**
PCCW Solutions is seeking a ServiceNow AI Innovation and Process Governance Lead in Singapore, responsible for driving the adoption and governance of AI-enabled digital workplace capabilities. The role focuses on implementing AI solutions like ServiceNow Now Assist and improving service efficiency while ensuring compliance with internal policies.
**
Skills & Requirements
Must-have
ServiceNow Now Assist experience
Agentic AI workflows implementation
ITIL process governance expertise
Responsible AI framework establishment
Digital Employee Experience strategy
Nice-to-have
GenAI and copilot development
Cross-functional stakeholder influence
Change management leadership
MLOps and model lifecycle knowledge
Vendor relationship management
Key Requirements
Bachelor's Degree in Information Systems or Computer Science
10+ years experience in IT/digital/AI/service management