The successful candidate will be responsible for overseeing the management of support tickets related to Yardi, ensuring timely resolution within SLAs
Job Summary
The successful candidate will be responsible for overseeing the management of support tickets related to Yardi, ensuring timely resolution within SLAs.
This role involves preparing regular status reports, presenting findings to clients, and coordinating with client users.
Apex Group will work to supercharge your unique skills and experience, offering the freedom to be a positive disrupter and turn big ideas into bold, industry-changing realities.
Matching Summary
The successful candidate will be responsible for overseeing the management of support tickets related to Yardi, ensuring timely resolution within SLAs.
Skills & Requirements
Must-have
Yardi support ticket management
ITSM tools proficiency (Jira, ServiceNow)
Finance background
Client communication and reporting
Change management process
Nice-to-have
Proactive individual
Strong customer centric approach
Positive disrupter
Eagerness to learn new applications
Key Requirements
5 years relevant experience as support manager
Bachelor's degree in Finance, Business, or related field
Proven experience in Yardi or real estate environment