Supervisor, Verbal Complaints- Compliance Servicing

Carnegie Mortgage Partners LLC

Coppell, TX, United States
Fully remote
Investigating consumer complaints
Resolving consumer complaints quickly
Superior customer service skills
The Supervisor Homeowner Advocacy is responsible for supervising the Homeowner Advocacy Team in their work of investigating and responding to consumer complaints

Job Summary

  • The Supervisor Homeowner Advocacy is responsible for supervising the Homeowner Advocacy Team in their work of investigating and responding to consumer complaints.
  • This position is designed to ensure productivity, quality, and training to is adequate for the team to resolve consumer complaints quickly before they escalate, to prevent more risk and exposure to the company, and improve the overall customer experience.
  • We offer benefits, programs, and perks that support you in every aspect of your life.

Matching Summary

The Supervisor Homeowner Advocacy is responsible for supervising the Homeowner Advocacy Team in their work of investigating and responding to consumer complaints.

Skills & Requirements

Must-have

  • Investigating consumer complaints
  • Resolving consumer complaints quickly
  • Superior customer service skills
  • Verbal/phone communication skills
  • Mortgage servicing compliance knowledge

Nice-to-have

  • Empowering employees
  • Encouraging innovative solutions
  • Caring doers
  • Heart and hustle

Key Requirements

  • 6+ years related experience
  • Prior supervisory experience
  • High School Diploma required
  • Bachelor’s degree preferred

Work Rights

Not specified

Tailored Resume

Cover Letter