Clinical Support Specialist - Pacific Region

Bicyclehealth

Remote, US
Starting at $20.75 ph; not specified; 3 weeks pto ...
Remote
High school diploma or ged
2 years customer service experience
Comfort with multiple software platforms
Bicycle Health is seeking a Clinical Support Specialist for its Pacific Region to provide essential support functions to enhance patient care in a remote setting. The role involves communicating with patients, scheduling appointments, and managing technology issues, while exemplifying a customer-first mentality

Job Summary

  • The role serves as a key point-of-contact for patients navigating their treatment and recovery process through phone, chat, and email.
  • Candidates must master the technology suite including the Bicycle Health app, G-suite, Zoom, FreshWorks, and Athena to efficiently triage tasks.
  • Benefits include 3 weeks PTO, 8.5 days of sick time, 10 paid holidays, and 100% employer-paid medical, dental, and vision insurance.

Matching Summary

Match Score: 85

Bicycle Health is seeking a Clinical Support Specialist for its Pacific Region to provide essential support functions to enhance patient care in a remote setting. The role involves communicating with patients, scheduling appointments, and managing technology issues, while exemplifying a customer-first mentality.

Salary

Starting at $20.75 per hour; Not specified; 3 Weeks PTO + 8.5 days sick time + 10 paid holidays; 100% Employer Paid Medical, Dental, Vision; 401k; $50 monthly Remote Work Stipend

Skills & Requirements

Must-have

  • High school diploma or GED
  • 2 years customer service experience
  • Comfort with multiple software platforms
  • Private home office setup required
  • High speed internet access

Nice-to-have

  • Experience in telehealth settings
  • Empathy and creative problem solving
  • Strong written and verbal communication
  • Collaboration with medical clinicians
  • Tech-savvy mindset

Key Requirements

  • High school diploma or GED
  • 2+ years relevant work experience
  • Telehealth experience preferred
  • Remote work environment setup

Work Rights

Not specified

Tailored Resume

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