Real-time Analyst - Work Force Management

Medtronic UK

Competitive salary; short-term incentive (mip) eli...
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Advanced workforce management experience
Nice and verint platform proficiency
Sql, power bi, tableau reporting skills
** Medtronic UK is seeking a Real-time Analyst for Workforce Management to enhance contact center performance through data-driven decision-making and real-time monitoring. The ideal candidate will possess strong analytical skills and experience in workforce management, with a focus on influencing stakeholders and improving operational efficiency. **

Job Summary

  • This role partners with Operations, Planning, and Scheduling teams to ensure service level agreements and productivity targets are consistently met.
  • The position involves monitoring real-time contact center performance using NICE and Verint to execute intraday workforce actions like schedule adjustments.
  • Medtronic offers a competitive salary, flexible benefits package, and eligibility for the Medtronic Incentive Plan (MIP).

Matching Summary

Match Score: 75

** Medtronic UK is seeking a Real-time Analyst for Workforce Management to enhance contact center performance through data-driven decision-making and real-time monitoring. The ideal candidate will possess strong analytical skills and experience in workforce management, with a focus on influencing stakeholders and improving operational efficiency. **

Salary

Competitive Salary; Short-term incentive (MIP) eligible; Flexible Benefits Package

Skills & Requirements

Must-have

  • Advanced Workforce Management experience
  • NICE and Verint platform proficiency
  • SQL, Power BI, Tableau reporting skills
  • Intraday schedule adjustment execution
  • Stakeholder influence and communication

Nice-to-have

  • Thrives in fast-paced environment
  • Proactive risk identification mindset
  • Continuous improvement initiative support
  • Data integrity adherence focus

Key Requirements

  • Minimum 4 years relevant experience
  • Bachelor's degree or equivalent experience
  • Strong analytical and data translation skills

Work Rights

Not specified

Tailored Resume

Cover Letter