Solution Architect

ServiceNow

Waltham, United States
Not specified; not specified; not specified
Remote
10+ years customer-facing implementation experience
Deep domain knowledge in customer relationship management
Hands-on configuration and coding in servicenow
ServiceNow is seeking a Solution Architect to lead CRM implementations and support pre-sales activities in Waltham, MA. The ideal candidate should have extensive experience in CRM technology, customer-facing roles, and a passion for driving customer success

Job Summary

  • This role serves a dual mandate of leading hands-on customer delivery engagements and partnering with sales on pre-sales solutioning.
  • The position requires equal fluency in architecting real-world CRM implementations and shaping compelling solutions for prospective customers.
  • Candidates must be able to travel up to 25% annually to support distributed work personas.

Matching Summary

Match Score: 85

ServiceNow is seeking a Solution Architect to lead CRM implementations and support pre-sales activities in Waltham, MA. The ideal candidate should have extensive experience in CRM technology, customer-facing roles, and a passion for driving customer success.

Salary

Not specified; Not specified; Not specified

Skills & Requirements

Must-have

  • 10+ years customer-facing implementation experience
  • Deep domain knowledge in Customer Relationship Management
  • Hands-on configuration and coding in ServiceNow
  • Pre-sales solutioning and SOW development
  • Architecting real-world CRM implementations

Nice-to-have

  • ServiceNow CSA and CSM certification
  • Fanatical about customer success
  • Ability to mentor field resources
  • Strong empathy for customer needs
  • Experience collaborating with R&D teams

Key Requirements

  • 10+ years in CRM technology industry
  • 10+ years in professional services or consulting
  • ServiceNow CSA and CSM certification preferred
  • Ability to perform deep architectural advisory work
  • Excellent verbal and written communication skills

Work Rights

Not specified

Tailored Resume

Cover Letter