Contact Center Manager

U.S. Bank

Base: $60,435.00 - $71,100.00; bonus/equity: not s...
Customer service operations
Staff coaching and development
Quality assurance
Responsible for managing customer service staff in receiving customer inquiries, investigating requests, answering questions and resolving problems

Job Summary

  • Responsible for managing customer service staff in receiving customer inquiries, investigating requests, answering questions and resolving problems.
  • Coaches all contact center personnel within site location and works with leadership and other managers to provide leadership and direction by communicating and carrying out departmental goals and vision.
  • Our approach to benefits and total rewards considers our team members’ whole selves and what may be needed to thrive in and outside work.

Matching Summary

Responsible for managing customer service staff in receiving customer inquiries, investigating requests, answering questions and resolving problems.

Salary

Base: $60,435.00 - $71,100.00; Bonus/Equity: Not specified; Benefits: Comprehensive benefits package

Skills & Requirements

Must-have

  • customer service operations
  • staff coaching and development
  • quality assurance
  • policy and procedure development
  • performance monitoring

Nice-to-have

  • financial decision making
  • community growth support
  • career development opportunities
  • adaptability and learning

Key Requirements

  • Bachelor's degree or equivalent work experience
  • Up to three years of relevant experience
  • Must be authorized to work in the US

Work Rights

Not specified

Tailored Resume

Cover Letter