Engineering Manager, Customer Support

Etsy

Brooklyn, NY, US
Base: $209,000.00 - $271,000.00; bonus/equity: ann...
Fully remote
Experience leading engineering teams
Strong technical background for decision making
Proven track record in high reliability products
This role involves driving the quality of self-service tools to improve support experiences at scale for buyers and sellers

Job Summary

  • This role involves driving the quality of self-service tools to improve support experiences at scale for buyers and sellers.
  • The position offers a competitive total rewards package including an annual performance bonus, equity, and comprehensive benefits.
  • Candidates must be based in the United States with potential requirements for in-office attendance near the Brooklyn Office Hub.

Matching Summary

This role involves driving the quality of self-service tools to improve support experiences at scale for buyers and sellers.

Salary

Base: $209,000.00 - $271,000.00; Bonus/Equity: Annual performance bonus and equity package eligible; Benefits: Competitive benefits supporting family included

Skills & Requirements

Must-have

  • Experience leading engineering teams
  • Strong technical background for decision making
  • Proven track record in high reliability products
  • Full stack engineering team management

Nice-to-have

  • Excellent coaching and mentorship skills
  • Ability to adapt communication style
  • Cross-functional collaboration experience
  • Commitment to inclusive and diverse culture

Key Requirements

  • Experience leading engineering teams
  • Strong technical background
  • Based in the United States

Work Rights

Must be based in the United States

Sponsorship: available

Tailored Resume

Cover Letter