Base: $72,600 - $122,366.00; bonus/equity: may be ...
On-site
Identitynow (idn) product support
Technical troubleshooting
Rest api's
SailPoint Technologies is seeking a Senior Cloud Support Engineer to join their Services Support team, focusing on post-implementation support for their IdentityNow product. The ideal candidate will have extensive experience in information technology and identity access management, particularly with troubleshooting and customer interaction
Job Summary
The Sr. Cloud Support Engineer plays an important role in post implementation support of SailPoint’s Identity as a Service offering, IdentityNow (IDN).
You will be working directly with our customers and implementation partners to identify the cause of any post-deployment Out-Of-The-Box issues and will work with the larger team to help resolve them.
Benefits include health and wellness coverage, disability coverage, life protection, flexible spending accounts, 401(k) Savings and Investment Plan with company matching, flexible vacation policy, paid holidays, sick leave, and paid parental leave.
Matching Summary
Match Score: 85
SailPoint Technologies is seeking a Senior Cloud Support Engineer to join their Services Support team, focusing on post-implementation support for their IdentityNow product. The ideal candidate will have extensive experience in information technology and identity access management, particularly with troubleshooting and customer interaction.
Salary
Base: $72,600 - $122,366.00; Bonus/Equity: May be eligible for bonus plan or equity; Benefits: Health, dental, vision, disability, life insurance, 401(k), paid time off, holidays, sick leave, parental leave, EAP, HSA
Skills & Requirements
Must-have
IdentityNow (IDN) product support
technical troubleshooting
REST API's
Windows and Linux platforms
Directories and Directory Services
XML, JSON, SAML, SCIM, SPML/SOAP
Nice-to-have
IdentityNow Professional or Engineer Certification
cloud technologies (Azure, AWS, GCP)
enterprise systems (SAP, Oracle, PeopleSoft)
Databases (Oracle, Sybase, MSSQL, MySQL)
scripting (Shell, PowerShell)
automation tools
Key Requirements
5-7+ years of IT/product support experience
2+ years with IdentityNow or 3 years with similar IAM
Experience with HCM Systems
Experience with Directories and Directory Services
Experience with technologies/protocols: XML, JSON, SAML, SCIM, SPML/SOAP