Customer Service Representative – North Asia Pacific

Hexcel

Yokohama, Japan
Not specified
Customer purchase order management
Export license compliance
Timely documentation delivery
Hexcel is seeking a Customer Service Representative for its Yokohama, Japan location to manage customer purchase orders, ensure compliance with legal requirements, and enhance delivery accuracy. The ideal candidate will have a background in customer service or sales support within a multinational manufacturing context, along with proficiency in Microsoft Office and ERP systems

Job Summary

  • Hexcel is the industry leader in the manufacturing of advance composite materials, including carbon fiber, woven reinforcements, resins, prepregs, honeycombs and additive manufactured parts.
  • The selected individual will be responsible for acting as the primary recipient for customer purchase orders and maintaining all correspondence related to their execution.
  • Build and maintain strong customer relationships with the goal of exceeding expectations and identifying unmet customer needs.

Matching Summary

Match Score: 85

Hexcel is seeking a Customer Service Representative for its Yokohama, Japan location to manage customer purchase orders, ensure compliance with legal requirements, and enhance delivery accuracy. The ideal candidate will have a background in customer service or sales support within a multinational manufacturing context, along with proficiency in Microsoft Office and ERP systems.

Skills & Requirements

Must-have

  • Customer purchase order management
  • Export license compliance
  • Timely documentation delivery
  • Customer relationship management
  • Fluent English communication

Nice-to-have

  • Strong empathy for customers
  • Proactive issue resolution
  • Independent and flexible work
  • Strategic project proposal

Key Requirements

  • Diploma level education (Degree preferred)
  • Customer service or sales support experience
  • Proficiency in Microsoft Office Suite
  • Familiarity with ERP systems desirable
  • Eligible to work in Japan

Work Rights

Must be eligible to work in Japan

Tailored Resume

Cover Letter