ServiceNow is seeking a Principal Engagement Manager to oversee the timely and budget-conscious delivery of solutions for customers, focusing on leveraging innovative AI technologies. The ideal candidate will have extensive experience in the SaaS industry, particularly in customer engagement and project management
Job Summary
The Principal Engagement Manager oversees the on time, on budget delivery of the defined solution scope to meet the customer's desired results.
Lead the delivery team throughout complex programs, often with multiple workstreams and in collaboration with a services partner.
Apply expertise from the Now Create methodology and prescriptive guidance to promote delivery of the engagement, including long-term customer success.
Matching Summary
Match Score: 85
ServiceNow is seeking a Principal Engagement Manager to oversee the timely and budget-conscious delivery of solutions for customers, focusing on leveraging innovative AI technologies. The ideal candidate will have extensive experience in the SaaS industry, particularly in customer engagement and project management.
Skills & Requirements
Must-have
AI integration into work processes
ServiceNow leading practice methodology
Customer project team collaboration
Risk and issue mitigation
ServiceNow resource leadership
Engagement governance and financials
Nice-to-have
Thought leadership and strategic thinking
Active listening skills
Ability to learn quickly
Critical thinking skills
Key Requirements
Minimum of 10 years of high-tech/SaaS industry experience
8+ years in Customer Engagement roles
Prior experience with implementing or supporting ServiceNow products