Customer Service Representative - Colombia

3M

Bogota, CO, Colombia
Not specified; not specified; competitive pyy + be...
On-site (4 days a week in bogotá, colombia)
Bachelor's degree or higher required
English level b2+ proficiency
Three years customer service experience
3M is seeking a Customer Service Representative in Bogotá, Colombia, to support their USA and Canada (USAC) operations within the Safety & Industrial Business Group. The role involves direct communication with external business customers regarding product inquiries, order management, and resolution of customer issues, emphasizing collaboration and problem-solving

Job Summary

  • This role involves servicing external business customers via phone, email, and systematic communications within the Safety & Industrial Business Group.
  • You will manage incoming calls regarding product pricing, availability, and order tracking while resolving customer issues through investigation or escalation.
  • 3M offers competitive pay and benefits, along with programs designed to support physical and financial well-being.

Matching Summary

Match Score: 85

3M is seeking a Customer Service Representative in Bogotá, Colombia, to support their USA and Canada (USAC) operations within the Safety & Industrial Business Group. The role involves direct communication with external business customers regarding product inquiries, order management, and resolution of customer issues, emphasizing collaboration and problem-solving.

Salary

Not specified; Not specified; Competitive pay and benefits benchmarked with comparable companies

Skills & Requirements

Must-have

  • Bachelor's degree or higher required
  • English Level B2+ proficiency
  • Three years customer service experience
  • Manage incoming calls for pricing and availability
  • Process orders and track shipments

Nice-to-have

  • Experience with SAP and Salesforce systems
  • Ability to resolve conflicts effectively
  • Self-motivated in cross-functional groups
  • Clear conceptual thinking ability
  • Handle work-related stress and multiple priorities

Key Requirements

  • Bachelor's degree from accredited institution
  • English Level B2+ or higher
  • Three years of customer service experience

Work Rights

Not specified

Tailored Resume

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