Guest Services Manager

MOMENTUS HOTEL ALEXANDRA

Singapore, Singapore
Not specified (potentially hybrid or onsite based on hotel operations).
Direct daily front office activities
Handle guest complaints with tact
Train reception staff on operations
The Guest Services Manager position at Momentus Hotel Alexandra entails overseeing daily operations at the Front Office, ensuring guest satisfaction, and managing staff training. Candidates should demonstrate independence, flexibility in working hours, and familiarity with Opera Cloud software

Job Summary

  • The role involves directing and supervising all sections within the Front Office and other operational departments.
  • Candidates must ensure guests receive prompt, courteous service while handling complaints with diplomacy.
  • Responsibilities include training reception staff, managing room inventory, and inspecting VIP accommodations.

Matching Summary

Match Score: 75

The Guest Services Manager position at Momentus Hotel Alexandra entails overseeing daily operations at the Front Office, ensuring guest satisfaction, and managing staff training. Candidates should demonstrate independence, flexibility in working hours, and familiarity with Opera Cloud software.

Skills & Requirements

Must-have

  • Direct daily Front Office activities
  • Handle guest complaints with tact
  • Train reception staff on operations
  • Monitor room inventory for revenue
  • Inspect VIP rooms before arrival

Nice-to-have

  • Familiarity with Opera Cloud software
  • Ability to work independently
  • Willingness to work rotating shifts

Key Requirements

  • Experience in hotel front office management
  • Operational training capabilities
  • Flexibility for public holidays and shifts

Work Rights

Not specified

Tailored Resume

Cover Letter