Senior / Guest Service Executive (Sentosa Cluster)
SOURCEO PTE. LTD.
Singapore, Singapore
Not specified (assumed on-site based on industry standards).
Handle guest complaints tactfully
Adhere to standard policies & procedure
Ensure guest room security procedures
SOURCEO PTE. LTD. is seeking a Senior / Guest Service Executive for the Sentosa Cluster in Singapore, focusing on providing exceptional service to guests while managing inquiries and complaints effectively. The ideal candidate should have a diploma in hospitality or tourism, along with prior experience in front office or guest services
Job Summary
The role involves working closely with the Assistant Manager to provide courteous services and efficiently handle guest requests.
Employees must ensure all telephone calls are answered within three rings and maintain strict adherence to safety and fire procedures.
Candidates are expected to possess strong leadership qualities and the ability to upsell hotel facilities while maintaining a professional appearance.
Matching Summary
Match Score: 85
SOURCEO PTE. LTD. is seeking a Senior / Guest Service Executive for the Sentosa Cluster in Singapore, focusing on providing exceptional service to guests while managing inquiries and complaints effectively. The ideal candidate should have a diploma in hospitality or tourism, along with prior experience in front office or guest services.