Service Delivery Manager - Planning

Smith+Nephew

Pune, India
Hybrid
Kinaxis rapidresponse experience
Itil-based service operations
Erp integrations management
Join us as a Service Delivery Manager Planning in Pune and lead the global delivery of mission critical planning systems

Job Summary

  • Join us as a Service Delivery Manager Planning in Pune and lead the global delivery of mission critical planning systems.
  • Drive root-cause analysis and continuous improvement to move from transactional support to value-added services.
  • Promote a customer-focused, collaborative, and inclusive culture aligned with organizational values.

Matching Summary

Join us as a Service Delivery Manager Planning in Pune and lead the global delivery of mission critical planning systems.

Skills & Requirements

Must-have

  • Kinaxis RapidResponse experience
  • ITIL-based service operations
  • ERP integrations management

Nice-to-have

  • Customer-focused culture
  • Strong analytical skills
  • Leadership mindset

Key Requirements

  • 15+ years of overall IT experience
  • 5 years in a Service Delivery Manager role
  • Kinaxis Maestro Author or Administrator certification

Work Rights

Not specified

Tailored Resume

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